AHP based approach to develop a standardized CSR performance measurement index

Student name: Mr Navaneeth Chand S
Guide: Dr Kamna Sachdeva
Year of completion: 2022
Host Organisation: Thinkthrough Consulting
Supervisor (Host Organisation): Dr Swati Srivastava

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Abstract:

This study aims to demonstrate use of Analytical Hierarchy Process along with Delphi technique to develop a CSR performance index for the manufacturing sector. It also seeks to highlight essential indicators for performance measurement that is derived through a multi stakeholder, multi-dimensional approach achieved through consultation of academicians, managers of manufacturing industry and customers. Results show that domains of environment, legal and social performance to be the key contributors to CSR performance, while economic performance was deemed to be a secondary influencer. The analysis also achieved a high consistency level hence supporting effectiveness. Domain weighted scores of individual indicators have also been detailed in the study.

Keywords: CSR, Indicators, Sustainability, AHP, Delphi technique.